Excited about your order? Get all the details on our ceiling tile deliver and returns here or read through our delivery & shipping policy.
01242 862 173
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The UK's No.1 Ceiling Tile Supplier
Quality
Tiles. Expert Advice. Fast Delivery.
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How can I pay for my order?
We accept all major credit and debit cards, as well as cheques and PayPal. We also offer credit facilities for approved accounts. Please call to discuss our see our Public Sector Accounts for more information on this.
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Is there a minimum order value?
There is no minimum order value. Whether you’re after just one box or 70, we’re always happy to supply you with the solution you need. Gridwork, lighting and most partitioning products are sold individually – so you can purchase as much or as little as you need!
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Can I cancel or modify my order?
We want your suspended ceiling order to be perfect. If you’d like to modify or cancel your order, please contact our team as soon as possible via phone or email.
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When will my items be delivered?
Delivery timescales are clearly outlined on our product pages, however, these should be used as a guide as they are subject to local stock and delivery location.
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Can I collect my order?
Collections can be made from our warehouse in Longhope, Gloucestershire. Please contact our team first to ensure we have your tiles in stock – we’d hate for you to make a wasted journey!
Nationally, we can arrange next (or even same day) delivery if you’re in a hurry. Please call us to discuss.
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How can I track my order?
You can view the current status of your order by logging into your account. We will also keep you updated by email with details of anticipated delivery date.
For most small quantity orders (1-3 boxes), we’ll email you a link to your tracking information once your parcel has been shipped from our warehouse.
For other orders (usually large quantity), tracking may not be available. For these orders, we’ll email you directly to confirm your delivery date once the order has been shipped.
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What should I do if I receive a damaged item?
Please check your parcels carefully upon receipt. If the outer packaging is damaged and you suspect the contents may be damaged, mark the delivery note ‘Damaged’ and reject the goods. We understand that sometimes you may not find damage until you open the goods, especially if the outer packaging appears to be in good order. In either case, please notify us immediately, and we can discuss the best method to resolve the issue.
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Can I return a product?
Yes, so long as the goods are unopened and in resealable condition. Please note: restock and collection charges may apply, for more information see our returns policy.
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When will you refund me for my returned product?
Once the goods have been received back to ourselves and checked by our depot, we will refund you via your original payment method.
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How do you get your prices as low as the manufacturer/suppliers prices?
We have long established relationships with our manufacturers and suppliers. Our large buying power entitles us to get substantial discounts, which we can then pass on to our customers direct.
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What happens on the day of delivery?
Delivery will be attempted between 7:00-22:00. If delivery hasn’t been attempted please get in touch so that our ceiling experts can investigate.
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What happens if delivery is disrupted?
We aim to meet all of our delivery times, but during busy periods, deliveries may take a little longer. Occasionally, unforeseen circumstances outside of our control such as strikes, natural disasters or extreme weather may affect our delivery services for a limited time. This may result in changes to our cut-off times and/or delivery dates. We will always work hard to keep disruptions to a minimum and update you on any changes.
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What if I have restricted access?
Restricted access means our delivery drivers may face difficulties delivering your order. If your site falls within one or more of the following, please advise us immediately and we will look into making a more suitable arrangement:
- Narrow lanes
- Residential areas
- Time-restricted pedestrianised zones such as city centres
- Double yellow lines
- Red routes
- Access barriers
- Weight restricted bridges
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Do orders always arrive as one delivery?
Your order may arrive as more than one delivery, depending on stock availability, product lead times, site access and other varying factors. To minimise disruption, we will always try to coordinate deliveries so they arrive on the same day. When this cannot be achieved, we will let you know in advance.
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Do you facilitate special delivery requests?
Yes, absolutely. If you require any of the following, please let us know us in advance so we can make the appropriate arrangements:
- Two-man delivery service (e.g. if goods need to be carried upstairs, into awkward unusual locations etc.)
- Security arrangements on site (e.g. vehicle description/reg, driver name, ID required)
- Specific time slots (e.g. between 9am-12 noon)
- Remote areas & offshore shipping (please contact us for a courier quote and lead times)
- Removal of pallet/s from site before driver leaves
- Contactless deliveries available in line with government guidelines
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