Close searchBelow you’ll find answers to the questions we get asked the most.
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01242 862 173
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Why choose Ceiling Tiles UK?
We have been involved in the ceilings and partitioning industry for over 40 years, and over this period have gained vast experience and an excellent reputation. We can use this knowledge to help advise on the most suitable products for your purpose.
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How can I pay for my order?
All major credit and debit cards are accepted, as well as cheques and PayPal. We also offer credit facilities for approved accounts, please call to discuss or see Public Sector.
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Is there a minimum order value?
There is no minimum order value, however small. Whether you’re after just one box or 70 boxes of ceiling tiles, we can supply. Gridwork, lighting and most partitioning products are sold individually so you can purchase as much or as little as you need.
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How can I cancel or modify my order?
Please get in touch by phone or email and we will be happy to help.
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When will my items be delivered?
Delivery timescales are provided on each of our product pages, however these are a guide and subject to local stock and delivery location. We will always aim to improve on estimated delivery times where possible. Express deliveries can also be arranged if required.
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Can I collect my order as it’s urgent?
Collections can be made from our Head Office in Cheltenham where we keep stock of core products. Nationally we can arrange next, or even same-day deliveries if you are in a hurry. Please call us to discuss.
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How can I track my order?
You can view the current status of your order by logging into your account. We will also keep you updated by email with details of anticipated delivery date.
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What should I do if I receive a damaged item?
Please check your parcels carefully upon receipt. If the outer packaging is damaged and you suspect the contents may be damaged, mark the delivery note ‘Damaged’ and reject the goods. We understand that sometimes you may not find damage until you open the goods, especially if the outer packaging appears to be in good order. In either case, please notify us immediately, and we can discuss the best method to resolve the issue.
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Can I return a product?
Yes, so long as the goods are unopened and in resealable condition. Please note, restock and collection charges may apply, for more information see our returns policy.
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When will you refund me for my returned product?
Once the goods have been received back to ourselves and checked by our depot, we will refund you via your original payment method.
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How do you get your prices as low as the manufacturer/suppliers prices?
We have long established relationships with our manufacturers and suppliers. Our large buying power entitles us to get substantial discounts, which we can then pass on to our customers direct.
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Do you stock any other products?
Yes we stock substantial levels of all ceiling and office partitioning related products. To view a comprehensive list of our range, please take a look at our product library.
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Do ceiling tiles contain asbestos?
This is a common misconception with the mineral fibre composition (compressed recyclable material such as newspaper). Asbestos has never been or will be used by the major brands we deal with.
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Will square edge ceiling tiles fit the narrow 15mm ceiling grid?
Yes, all square edge tiles will fit within 15mm grid. Traditionally, the most popular method of installation is to use square edge tiles with 24mm grid.
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What is a suspended ceiling system?
A suspended ceiling is a dropped/ false ceiling constructed by hanging wires from original soffit down to a modulated grid system with lay-in tiles. This can increase performance within the room such as fire ratings, sound and humidity whilst also improving the aesthetic appeal of the space.
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How much does a suspended ceiling cost?
This varies depending on both size and specification. All our prices are very competitive and we can match any requirements you may have. Please see our kit product page for further information.
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How much does it cost to install a suspended ceiling?
This is dependant on a number of variables. Please speak to our sales team and we can advise you further.
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What is the minimum drop for a suspended ceiling?
We advise a minimum drop of 100mm for standard ceilings.
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Can you calculate for me the amount of ceiling and partitioning materials I require for my job?
Of course, please feel free to give us a call or send us a message, and we’ll be more than happy to provide a complete product list for your particular requirements.
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Do ceiling tiles provide insulation?
Yes all ceiling tiles provide some form of thermal insulation and the U value for each can be found on their datasheet supplied on each product listing.
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What materials can be used for ceilings?
The four main material compositions used to form ceiling tiles are either mineral fibre (recycled materials), glasswool/ rockwool, plaster or metal.
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What sizes do ceiling tiles come in?
The most popular sizes are 600×600 and 1200x600mm. Many other sizes are available which we can source.
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How do I fit ceiling tiles?
Angle the tile and push through the opening above. Then square the tile to the module and lower into position. We would recommend wearing gloves for best practice.
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How do I cut a ceiling tile?
All ceiling tiles (except metal) are cut with a stanley knife and a straight edge i.e. ruler.
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How do I identify my ceiling?
The identifying factors are: size, surface pattern, edge profile, grid width, tile depth and composition.
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How do I identify my ceiling?
The identifying factors are: size, surface pattern, edge profile, grid width, tile depth and composition.
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Please explain the different performance qualities of a ceiling tile?
Sound Absorption – The ability of tile to successfully convert sound energy from the room into heat. less than 0.45 from 0.45 to 0.65 greater than 0.65 Sound Attenuation – The ability of a tile to restrict the transmission of sound between rooms sharing a common plenum, (room to room). less than 30dB from 30dB to 35dB greater than 35dB Light Reflectance – The ability of a tile’s surface to directly reflect light back into a room, the higher the percentage value, the brighter the room. less than 75% from 75% to 85% greater than 85% Relative Humidity – The ability of a tile to resist humidity pressures within a room and prevent sagging. 70% 90% 100%
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